These general terms and conditions govern the contractual relationship between Vietnam Today Travel and its clients or partners. They apply to any travel order, whether made verbally or in writing. Any confirmation of a trip implies full and unconditional acceptance of these terms by the client, who declares having read, understood, and accepted them.
Upon confirmation of the trip, a booking form detailing the selected itinerary will be sent to the client. This form must be completed and returned to the following address: info@vietnamtoday-travel.com
A deposit of 20% of the total trip cost is required to validate the registration. This non-refundable deposit can be paid:
Upon receipt of the deposit, Vietnam Today Travel will proceed with all necessary reservations. In case of unavailability (hotels, cruises, domestic flights, trains, etc.), equivalent alternatives may be offered at no additional cost.
The balance of payment must be settled:
During high season or for certain specific services (4–5-star hotels, non-refundable air tickets), a higher deposit may be required.
In cases of force majeure (weather conditions, flight schedule changes, etc.), Vietnam Today Travel reserves the right to modify the program in the client’s best interest, notifying them as soon as possible.
Prices are expressed in USD or EUR, depending on the program details. They are calculated based on: the number of nights (not full days), the number of participants, and the prevailing economic conditions.
Prices may be revised in case of significant fluctuations in exchange rates, airline taxes, or government regulations affecting costs. In such cases, a detailed explanation of the price adjustment will be provided to the client or partner.
Vietnam Today Travel cannot be held responsible for any damages caused by clients, nor for accidents, extreme weather events, or political disturbances.
Each traveler is required to purchase personal travel insurance covering health, baggage, trip cancellation, repatriation, and other travel-related risks.
In the event of transport cancellations or delays, Vietnam Today Travel will make every effort to propose an equivalent alternative, without implying any automatic compensation.
|
Time before departure |
Retained fees |
|---|---|
| 60 days or more | 10% of total amount |
| 40 - 59 days | 30% of total amount |
| 25 - 39 days | 50% of total amount |
| 15 - 24 days | 70% of total amount |
| 0 - 14 days | 100% of total amount |
Important notes:
Vietnam Today Travel provides information on the necessary administrative and health requirements before departure (passport, visa, vaccinations, etc.). It is the client’s responsibility to ensure compliance with the entry regulations of the destination country or countries.
According to international hotel standards: rooms must be vacated before 12:00 PM, and check-in is available from 2:00 PM.
Prices are valid for the period specified on the quotation or invoice. Once the documents are issued, Vietnam Today Travel guarantees their validity until the stated expiry date, except in exceptional cases (major exchange rate fluctuations, new taxes, etc.).
In such cases, price adjustments may be applied, with or without prior notice, in accordance with current regulations.
As part of our ongoing quality improvement process, Vietnam Today Travel encourages clients to report any dissatisfaction or issues during their stay.
No complaint will be considered after the end of the trip if it was not reported on-site, as this prevents us from intervening promptly.
These terms ensure a clear contractual framework based on mutual respect, transparency, and quality service.
By booking with Vietnam Today Travel, you are choosing a licensed, experienced agency committed to helping you discover Southeast Asia under the best possible conditions.